[Responsibilities]
Technical Support
1. Provide technical support of Level 1 to ENERCON group & customer and Level 2 for APAC area through the ticket service for known technology in compliance with GCCS guideline, EPK contract.
2. Upon request of OCC, analyse preventively and curatively the machines malfunctions and specific notifications.
3. Upon request of LTD, work on technical analysis, identify root cause and propose technical solution.
4. Keep knowledge up to date with site work.
5. Organize/create regular Technical Tool Box in accordance with LTD (Synthetizing TSI).
6. Announcing recurring technical problems & solutions.
7. Support for material ordering.
Grid Operator
1. Direct operator of the switching operation trough Vietnam & APAC in compliance with national laws & GCCS guidelines.
2. Trainer for switching operation Level 1 & 2 for ENERCON & customer.
SCADA & Wind farm Control
1. Insure technical operation of the equipment regarding GCCS guidelines, EPK contract and company targets.
2. Provide technical support for ENERCON staffs & customers APAC.